FAQs

Read some of the Frequently Asked Questions that we’ve recieved in the past. Don’t see what you want?  Get in touch.

  1. We give out an estimated quote for the quantity and product specification.
  2. Once that has been approved by you, we move on to drawing a 50% advance invoice, so we can start working on the order.
  3. With the invoice, you’ll receive a supplier contract (stating everything that’s included in the invoice) and an NDA contract, so you know your designs are safe with us.
  4. We move on to developing the patterns and samples. With the samples we’ll send fabric swatches to choose from (perhaps another weight, or feel of the fabric), maybe to get some different colours, or some different textures, you might like better.
  5. Once the samples are approved, we hit the ground running with production, and we’re able to give you an exact delivery date.
  6. We require the remaining 50% before delivery.
  7. Once you’ve received your order, you have to check it within 14 days, and give us the A-ok that everything was as expected.
  8. We can start planning the next drop.

In a nutshell, we’re a one-stop-shop for everything you might need when starting a brand (or an established brand) – doing everything after receiving information about the project you want to get produced – from tech packs to samples, fabric sourcing, prints, labels, to the end product delivered to your door.

We take a lot of time to review each project, and in order for us to do that, we need you to fill in the quote form in the link below, and to get as much information as possible about the styles you’re looking to get made.

Of course, as we tell all of our clients, there’s no ballpark number for how much a product costs – depending on composition, personalisation, size and colour split, technical details, and more importantly, overall quantities for the project.

Our business model is pretty straight forward – we quote based on the exact product and quantity, we calculate the amount of time/ units, and fixed costs from suppliers, and follow up with a quote for production.

We need photo references, descriptions, mood-boards, and all the supporting pieces of information you can offer us, to make sure we come close to that envisioned product.

We don’t require you to have tech-packs or clothing samples! That’s our job, and they’re included in the manufacturing quote.

We don’t aim to compete with far east manufacturers, as we’re focused on offering great quality products (offering a 14 day window to check your order), made in ethical and compliant European facilities, and with an account manager for each order, to make sure we have recurring customers.

We send you one invoice that includes every step of the process and the end-product delivered to your door. Included in the quote is a designated account manager, to walk you through the production process

Here’s what we include in the quote:

  • one sample of each style + express shipping for you to approve (with the samples, we’ll send additional fabric cards, so maybe you see something else you like, perhaps a different colour from the sample, or different thickness).
  • the graded patterns (can be reused) – we don’t need you to send the tech-packs, we’ll develop them
  • finished products 
  • any prints or embroidery you need
  • care labels, composition labels, origin labels, brand labels + cardboard tag
  • individual packaging in biodegradable poly bags
  • express shipping of samples for approval- express shipping of production + insurance
  • we offer our brands (working with over 100 start-ups) supplier contracts, NDAs and 14 days window to check your order after receiving it. 

There are no additional costs. We’re basically delivering the products ready for you to ship to your customers. Delivery date for production to be confirmed after sample approval. 

We give you an estimated quote, for the quantity, and product specification. We don’t have minimums per se, however, many categories -require higher volumes in order to absorb the development and initial costs – like basics, denim, knitwear, activewear, sports goods, swimwear, etc. A 50 units/style order that needs to be cut one by one, and made in a small atelier, won’t be quoted the same as a 2,000 units/style order, made in a phasic factory. 

The more colors and sizes, the higher the price per unit. So reducing even one size or one color can improve the quote. Different colors for one style means additional time to change threads, soucing different trims and fabrics, and overall having fewer pieces per size/color/style. 

Please be aware that categories like denim, activewear, basics, swimwear, technical products require high minimums (100-200 min. units per style). We will have to decline projects where we’re not going to be able to give you competitive quotes.

We work with fabric suppliers that have over 200,000 styles in stock, so we have a huge selection. 

With small quantities per style, we don’t have wholesale discounts, and that also impacts the quote significantly. 

And when we say “common”, we mean very common.

It is more often than not to receive projects for a quote from people that have no idea what they’re looking for, and not realistic expectations when it comes to the cost of starting a brand.

  1. We see a lot of “fast fashion” references sent to us with the expectation of having the same design developed from scratch, and produced in 100 units with your label on it, at the same retail price with a company that sells tens of thousands of units of the same design.
  2. Wanting to produce a category like sportswear, denim, knitwear, lingerie, any technical wear, in very few pieces. There are many articles available with costs, and implications for these categories. Most of them need special machinery and processes that are not in any small atelier. We need to buy fabrics from our wholesalers, and put production in designated line factories, that specialize in making these particular products. Unfortunately the minimum quantities to make them viable are much higher, and the initial costs as well.
  3. Sending a Pantone code for a few units per design – We work with suppliers with over 100.000 fabric styles in stock, and are always looking to get as close as possible to your reference, in the mood board, or description. However, to find a particular colour shade, in a specific fiber can be close to impossible. We can produce any print on any fabric on any thickness, but this comes back to minimum viable quantities per style and per print. And realistic expectations in terms of costs to have this personalized.
  4. Changing the project after receiving the quote – Once again – the quotes are calculated based on the quantity, amount of details, fixed costs (fabrics, trims, accessories, samples, shipping etc.) and the average time calculated per product. So going from 500 units per product, after we calculated the quote, to 100 units per product, and splitting them into two colour ways, won’t have the same price per project. That means going back to the drawing board, and calculating the quote for the amended quantity once again.
  5. Not being straight forward with having a fixed budget, and going back and forth to try and “negotiate” the quote – Once again – the quotes are calculated based on the quantity, amount of details, fixed costs (fabrics, trims, accessories, samples, shipping etc) and the average time calculated per product. All these are personalized to each project and there are no ball park numbers.

It helps both us and yourself to know from the get-go if we can work on the project, and work with the budget, or not. If not, we can come up with cost-saving solutions, find alternative for the fabrics, or perhaps look at a lower amount of units than initially planned. However, going back and forth, and changing things along the way, both quantity and styles, is very time consuming.

Here are some of the things you should not expect from (any) manufacturer:

  • “Here’s an ASOS dress I like. Can you make 10 of this in pink at the same price as this one”
  • “I want 50 pairs of jeans identical to Levis 501”
  • “Can you copy this?”
  • “I want this style made in organic fabrics but at the same price”
  • “I want this dress in this Pantone code, for 30 units”

Why would you want to compete with something that’s already out there? Identify your USP and figure out who’s your “competition” without trying to do the exact same thing, perhaps with lower resources.

When we have a project with multiple products, we quote the overall project rather than the individual products, so we average the less costly products, with the more complex, as they share a lot of the development costs, shipping from suppliers, shipping to client etc.

We think that this way is more accurate, to consider the total amount of units for the whole project. This way, if you have multiple styles you want to develop, we encourage you to submit them together, and get an overall lower quote for the project.

Think about it –

An order for 100 units of one style, and an order for 50 units of 10 styles have the same fixed costs for:

  • Shipping from suppliers
  • Shipping of the sample to-from you to the factory
  • Shipping of production

But the higher amount of styles per project has significantly better quotes for

  • Fabrics from our wholesale suppliers
  • Labes and tags
  • Development and tech packs
  • Sampling rates
  • Printing and embroidery

On the invoice you’ll have an average breakdown with the total amount of units, and all the things we include in the project quote.

Again, in the quote we include everything from tech packs, samples, sourcing, manufacturing, fabrcis and trims, labels and tags, shipping and insurance.

You’re receive one invoice, and the finished production delivered to your door. 

While we’re a UK based company, and London’s where we operate from, have our account management, and head of departments, we don’t manufacture in the UK (other than development), as we would be looking at very different price point for our business, and that’s not our goal.

We work with our own, and family-owned factories and ateliers in Europe, mostly in Romania, where a lot of high-street and premium brands manufacture their products, including your well known ethical brands. 

Baxter House takes full responsibility, as the supplier, for the accuracy and transparency of the supply chain, trying to make it as transparent as possible, sending photos along the production process. 

The ateliers we work with are fully compliant to the European Union’s laws regarding safety and wellbeing of the employees, offer above average working conditions, and only work with hiring contracts that stipulate the daily hours, breaks, holidays, and social security coverage. 

Again, as we get asked this a lot, there’s no ball park number for how much a product costs.

Depending on composition, personalisation, size and colour split, technical details, and more importantly, the number of units we’re quoting, and overall number of units for all the styles in the project. project.

This is the most frequently asked questions, of course!

We always try to explain that minimums vary –

While a premium jacket can be made in just 30-50 units, it does not make sense to develop a tech pack, source fabrics per meter, we either try to give a viable quote back, or decline the project for the time being, as the small quantity wouldn’t be able to absorb a lot of the fixed costs, and would be looking at tailoring prices, rather than production – which is not really what we want to do.

Working with many start-ups, we want to do our best to help them achieve margins and start without a huge stock. It’s obviously a catch 22, getting great margins, and not getting stuck with a lot of stock before testing the market.  It takes a lot of research to find the right manufacturing partner and getting the right product range to start a brand.

Again, there’s no ball park number.

We have about 10,000 different basics in stock, ranging from cheap entry-price, to premium organic cotton, depending on the quantity, size split, size fit, details and thickness, desired price point, reference photo, personalisation  – the price for a basic can vary, so until we have the project breakdown to look over, I wouldn’t be able to come back with an accurate cost. 

To start with, the minimum viable quantity for basics would be over 50-100 units per colour (of course, depending on the overall quantity of the overall project as well – and how many styles you have), depending on the complexity of the product, and personalisation – print size or embroidery (which we need to calculate the size for, in order to come up with a price).

There is nothing we like more than reorders, and recurring customers!

With that in mind, we’re doing our part and making it as easy as possible for you to start out, and send quality products out, from the get-go.

As optimistic as we are, we can’t put together quotes based on projections, so we’re quoting the quantity you want to start with.

If you want to change it after receiving the quote, we’re going to have go back to the drawing board, and start all over, and adjust the quote accordingly.

Absolutely no problem.

Before putting everything into production we want to make sure the product is as close to your vision as possible.

Any alterations on the sample you received are possible. If by any chance you need to change something, changed your mind on the fit, length, or found a different colour in the fabrics swatches you like better, that’s a fine. We’ll make all necessary amendments on the patterns before proceeding with production.

The more colours and sizes, the higher the price per unit. So reducing even one size or one colour can mean more pieces per size/colour/style, and that can improve the overall cost per project.

We cannot show you specific clients we’ve worked with but you can see a selection of designs on our references page.

We will never share your designs with any other potential clients, we are not sharing other people’s designs for references.

Each project is different, and photo references of a jacket or a t-shirt, doesn’t impact your project, nor are they similar. We would be reluctant to work with a manufacturer that is happy to share other people’s work for reference to other potential clients.

Working with over 100 brands and thousands of products, we would need to share a huge portfolio of products that are not relevant to your project.

Our business model is pretty straight forward: you have a supplier contract, and an NDA, plus you get to see the quality of the samples, before moving into production. Those are our “guarantees of the quality” based on your references.

As “eco” fabrics have higher minimums from wholesalers than stock fabrics, and they involve higher initial quantities for a first production run, it discourages a lot of start-ups with restricted initial investment.

Anything from rayon, tencel, organic cotton, recycled polyester etc will require at least 50-300 m / color depending on the suppliers, in order to get wholesale prices. Of course, we can buy smaller quantities, at retail prices, that means a much higher price per peroduct.

On top of using more sustainable fabrics, we’re focused on offering great quality products, made in ethical and compliant European facilities and family-owned ateliers, where we offer great work conditions for our seamstresses.

We’ll confirm the exact delivery time, after you receive the samples, and have approved them. We check the production schedule and fast track priority orders. As a general rule, we try to deliver small to medium size orders between 1-2 months. Pretty cool, right?

We hold the deposit in escrow, and offer a service contract, giving you a clear list of the products and services we invoice, and what you’ll be receiving.

You have a 14 day window to check your order after receiving it, to make sure it aligns with the provided and approved samples, and quantity.

When we move forward, after order confirmation, we’ll supply you with an NDA, and a contract, to put your mind at ease, you’re in safe hands.

Start Your Collection Today